Mode of Payment

At the moment, we only accept paynow or paylah.
Do paynow/paylah to 97583568 when you have placed an order. Once payment is received, we will contact you to arrange for delivery.

Delivery

We aim to deliver your order within 2 to 4 working days. We will contact you to confirm your order and arrange for delivery. You may opt for contactless delivery, but do note that we will not be responsible for loss or damage once goods are delivered.

Free delivery with a minimum order of $50. A $10 delivery fee will be added to your order if you’re unable to hit the minimum order. Alternatively, you may opt for self-collection at Ang Mo Kio (560643). We will contact you to confirm the self-collect date & timing.

Refunds

Should any of our goods be unavailable after order confirmation and payment, we will contact you immediately to decide on the next course of action. You may choose to refund, wait for the product to be available, or select an alternative product.  If an alternative product is selected and there is a price difference to the original product, you will need to pay the increment, or if it is lower, we will refund you the difference.

Refunds will be refunded through contactless payment, so do provide us with the contact number for paynow or paylah transactions.

Exchange

We do exchange within 7 days of the delivery date.

Criteria for an exchange:

  • it was delivered in a damaged condition or is past its expiry date
  • it has a manufacturer’s defect
  • the wrong product was delivered

Email us at [email protected] if there is a need for an exchange with the following information:

  • returned unused and in its original packaging and condition
  • a photo if the product is damaged, or the food is spoilt etc.
  • accompanied by the order confirmation, with order reference number, as proof of purchase from GPS Mini Pawmart

If the above conditions are met, we will arrange to collect the goods to be exchanged and send a replacement at the earliest available time, and the delivery charges will be taken care of by us.

Contact us at [email protected] if you require assistance.